FAQS

Do you donate to charitable causes?

  • We are currently in the process of looking for an organization / shelter to donate 

 

When did Embrace The Animals launch? 

  • We launched Embrace The Animals on January 12th. 2016.

 

Where is your company located?

  • Embrace The Animals is located in Connecticut, USA

 

Do you have a customer service phone line?

  • At this time we do not have a phone line. We ask that all customer service inquiries be submitted in writing to Hello@embracetheanimals.com. We answer every customer's questions and concerns within 24 hours (Holidays and weekends may vary)

 

How long will it take to receive my order? 

  • Domestic shipping tends to take 10-15 business days after processing time of 2-4 business days for all orders in the United States.
  • International shipping tends to take 14-26 business days after processing time of 2-4 business days (This estimate is without any delays of customs, lost package by the shipping carrie or wrong shipping address provided)

  • If the item is handmade, it may take longer due to the handcrafting process. Approximatley 2-5 business days on top of processing time.

 

What forms of payment do you accept?

  • We currently accept PayPal and all major credit cards such as MASTERCARD, VISA, AMERICAN EXPRESS, DISCOVERY 

 

Will I be notified when my order is shipped? 

  • Yes! You will receive a confirmation email after placing your order, and another when your order is shipped. If you did not receive an a shipping email from us within 5 business days please contact us. 

 

I received a damaged item. What should i do? 

  • If you received damaged or defective merchandise, please email a photograph of the damaged item to Hello@embracetheanimals.com along with your order number and we would be happy to begin the exchange process.

 

Why is my tracking number not working? 

  • Tracking numbers are not working at times because it has not been processed by the shipping carrier. Please contact us by emailing us at Hello@embracetheanimals.com if this problem occurs when attempting to track your order

 

Where is my order?

  • if you have not received your item within the estimated shipping time please contact us immediately. If our system shows that your order was either lost or never delivered to the shipping address provided, we will go ahead and process another order at no cost to you. Lost packages by the shipping carrier is beyond our control and frequently happens. Please note If an incorrect shipping address has been provided, we will gladly reprocess another order. 

 

How can i cancel my order? 

  • You can cancel your order and receive a refund within 24 hours. If you request cancellation after you received a shipping confirmation email, a refund will only be issued once your order has been returned to our "return" address. 

 

When will i receive my refund? 

  • Please allow 2-3 business days before a refund is placed after receiving the return order. And allow another 2-3 business days before the refund appears in your credit card or Paypal statement. 

 

What is your return policy? 

  • You can return or exchange any merchandise for up to 30 days after receiving your order unless you purchased the 360 day warranty which grants you 360 days.
  • Please be sure to get a tracking number when you ship the order back to us. We will not be held responsible for items lost, stolen, or damaged during return transit.

 

Return address: 

Embrace The Animals

Address1 : 80 Simmons Road 

Address 2: B9

Town / City: East Hartford

State / Providence: Connecticut

Postal / Zip Code: 06118

Country: United States